Support.

Help for the professionals who operate Wren.

For customers

For urgent questions about a building's record, a filing deadline, or a Wren output you need to act on, reach our customer team. Responses within one business day, sooner for active filings.

support@aedificeai.com

For security researchers

Responsible disclosures for vulnerabilities in Wren, the research subdomain, or any Aedifice service. See our responsible disclosure policy for scope and safe-harbor details.

security@aedificeai.com Responsible disclosure policy

For press

Inquiries about Aedifice, Wren, our jurisdictional availability, or our research. We answer on the record where we can and off the record where we cannot.

press@aedificeai.com

Before you write

A small amount of context in the first message saves a round of back-and-forth and, on an active filing, a lot more than that.

Name the building: Include the full street address and the jurisdiction. A question about a filing deadline is easy to answer when we know the building and impossible to answer when we do not.
Cite the filing or record: Where relevant, include the DOB job number, LPC docket, FISP report ID, planning application reference, or whatever record identifier the jurisdiction uses. The identifier saves the lookup round trip.
Paste the output: If the question concerns a Wren output, paste the relevant section of the draft, or attach a screenshot. Our team reads the original, not a paraphrase.
State the deadline: If there is a regulatory or contractual deadline attached to the question, say so in the first line. Active-filing tickets are routed ahead of general inquiries.

Paid support tiers

Every account includes the support channels above. Institutional clients receive a dedicated Slack Connect channel, a named partner engineer, and the quarterly business review described on the pricing page. Portfolio accounts running more than one jurisdiction can request the Slack Connect add-on separately.

We do not operate a 24/7 phone line. We do operate a 24/7 incident channel for confirmed, production-affecting incidents. The distinction matters because the first reads as theater and the second is the commitment.

Not sure where to write?

Write to the team. We will route the message to the right desk and respond on the record.